Over-servicing – five ways to turn losses into profit
Managing over-servicing is about delivering the best to clients – of course, within budget – and is about finding the win:win.
Communications
Theresa May’s gift to business leaders
Election results: Theresa May ‘no intention of resigning’ after losses
How to Write a Business Blog
How to write a business blog This blog appeared on the PRiME website – an online magazine for women in their prime. I have written a lot about using social media to become a thought leader, positioning yourself to win customers, promotion or speaking opportunities. Blogging is a key part of this. All the women … How to Write a Business Blog
How to moderate (facilitate) a panel of diverse cultures
Working in Dubai, perhaps now the global hub of conferences, you can see first hand the challenge of creating a great event with very diverse cultures and managing issues from language to presentation styles. For a moderator (or facilitator) it can be a nightmare.
A client rang me recently asking the best way to manage this variety. Here I share our conversation and moderator tips.
It’s Time For STEM Women To Step Forward
STEM women have got to start shouting about their achievements.
Why organisations should have a plan to engage with politicians
Too many organisations are often guilty of only engaging with elected representatives when things go wrong. We’ve all seen the headlines and cringed a bit at what’s gone on. And too many communications professionals make the same mistake – and aren’t equipped with the right knowledge or prefer not to get involved. But building a … Why organisations should have a plan to engage with politicians
Would your leader work for their own company?
A few weeks ago I attended a CBI round table on the economy. Inevitably these mostly large employers started talking about the nightmare their businesses/organisations are going to face without cheap EU labour. I have added the word ‘cheap’, but that was essentially the issue. I drove away fuming. These bosses are disconnected from their … Would your leader work for their own company?
It’s time for communications professionals to be confident
What is the role of a communications professional?
Can your line managers communicate with staff?
Internal communications is growing up as a core business activity. Over the years I’ve done a lot of training on this topic and on the most recent course I noticed 90% of delegates had a dedicated internal comms title. A few years ago that would have been PR manager or similar. But I also noticed … Can your line managers communicate with staff?